Universal Banker: Trusted Branch Sales & Service

First Citizens Bank; Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process customer transactions and requests in the branch, while educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner.

The successful candidate will engage customers, demonstrate professionalism and empathy, and support the branch team by identifying client needs and offering banking solutions. This role emphasizes adaptability, teamwork, and delivering excellent service.

Qualifications

• High School Diploma or GED.
• 6 months customer service and cash handling experience.
• Sales experience preferred.

Responsibilities

• Service Standards - Foster partnerships that deliver value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities.
• Operations and Administration - Comply with regulations and bank policies to manage risk and ensure transaction accuracy and operational efficiency.

Skills

Communication Skills

Customer Service Skills

Sales Skills

Adaptability

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to process customer transactions and requests in the branch, while educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner.

The successful candidate will engage customers, demonstrate professionalism and empathy, and support the branch team by identifying client needs and offering banking solutions. This role emphasizes adaptability, teamwork, and delivering excellent service.