Branch Sales & Service Specialist

First Citizens Bank; Clinton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Competitive compensation

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process transactions and handle customer service requests at the branch. The role includes educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner.

Candidates should demonstrate strong communication, customer service, adaptability, teamwork, and flexibility. The position supports branch sales efforts and requires motivated individuals who can manage multiple demands and

Qualifications

• High School Diploma or GED; experience in customer service is preferred.
• Sales experience is a plus.
• Must possess a valid driver’s license; frequent driving to other offices and clients. Bank car not provided.

Responsibilities

• Service Standards: Foster partnerships; initiate conversations to uncover sales/referral opportunities; listen and address customer needs; seek coaching and use tools to enhance activities.
• Operations and Administration: Comply with regulations and policies; manage risk; complete training; perform general office duties to ensure efficiency.

Skills

Financial literacy

Retail banking products

Customer service

Written and verbal communication

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to process transactions and handle customer service requests at the branch. The role includes educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner.

Candidates should demonstrate strong communication, customer service, adaptability, teamwork, and flexibility. The position supports branch sales efforts and requires motivated individuals who can manage multiple demands and