Customer-Centric Universal Banker

First Mid Bank & Trust; Savoy (IL); On-site; USD 51,577,000 - 56,206,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

HSA match

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO

Paid Holidays

Parental leave

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bank & Trust in Savoy, IL is seeking a Full-Time Universal Banker I to deliver quality customer service, handle transactions, and open accounts with accuracy and compliance.

You will greet customers, process deposits and withdrawals, and maintain security and confidentiality while supporting sales efforts and community engagement. Training and a competitive total rewards program are offered.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Skills

Customer service

Cash handling

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bank & Trust in Savoy, IL is seeking a Full-Time Universal Banker I to deliver quality customer service, handle transactions, and open accounts with accuracy and compliance.

You will greet customers, process deposits and withdrawals, and maintain security and confidentiality while supporting sales efforts and community engagement. Training and a competitive total rewards program are offered.