Universal Banker: Mastering Transactions & Personal Banking

Central Bank; Florissant (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Central Bank in Florissant, Missouri, is seeking an Universal Banker to deliver exceptional customer experience by supporting teller transactions and personal banking services. You will be a primary contact for customers, handling day-to-day transactions while identifying financial needs and recommending products.

This role emphasizes relationship building and achieving referral goals to support branch growth and customer satisfaction.

Qualifications

• Experience in retail banking or teller environment would be beneficial.
• Strong interpersonal and communication skills for customer interactions.
• Ability to identify customer needs and recommend appropriate banking products.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Job description

Central Bank in Florissant, Missouri, is seeking an Universal Banker to deliver exceptional customer experience by supporting teller transactions and personal banking services. You will be a primary contact for customers, handling day-to-day transactions while identifying financial needs and recommending products.

This role emphasizes relationship building and achieving referral goals to support branch growth and customer satisfaction.