Customer-Centric Banker: Build Relationships & Solutions

Central-Bank-c44c5195; Concord (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Central Bank of St. Louis is seeking a Universal Banker to deliver exceptional customer experiences by supporting teller transactions and personal banking services.

You will be the main point of contact for customers, handling day-to-day transactions while identifying needs and recommending products. This role emphasizes relationship-building, meeting referral goals, maintaining accuracy, and complying with banking regulations.

Qualifications

• High school diploma or equivalent is required.
• Prior banking, cash handling, or customer service experience is preferred.
• Sales or referral experience is a plus.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship-building

Attention to detail

English proficiency

Sales mindset

Confidentiality

Education

High school diploma or equivalent

Job description

Central Bank of St. Louis is seeking a Universal Banker to deliver exceptional customer experiences by supporting teller transactions and personal banking services.

You will be the main point of contact for customers, handling day-to-day transactions while identifying needs and recommending products. This role emphasizes relationship-building, meeting referral goals, maintaining accuracy, and complying with banking regulations.