Universal Banker II: Loans, Accounts & Branch Support

M&F Bank; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

M&F Bank in Durham, NC is seeking a Universal Banker II to blend sales with service, handling a variety of customer transactions and assisting the Branch Manager with new business referrals to grow profitability in the designated market area.

The role emphasizes relationship building, cross-selling, and delivering excellent customer service while supporting loan products including Masterlines, auto loans, and Home Equity Lines of Credit.

Qualifications

• Associates degree or equivalent in business or related field required.
• Minimum 36 months of financial institution experience with emphasis on accurate cash handling and proactive sales.
• Minimum 12 months of experience processing consumer loans required; supervisory experience a plus.
• Bilingual language skills (English and Spanish) preferred.

Responsibilities

• Handle banking transactions and service needs for customers.
• Assist Branch Manager in developing new business through referrals to increase profitability.
• Supervise in the Branch Manager's absence and help achieve loan goals.
• Support customers with Masterlines, auto loans, and Home Equity Lines of Credit.
• Encourage self-service banking via ATMs, online, and mobile platforms.

Skills

Communication

Attention to detail

Multi-tasking

Customer service

Team player

Interpersonal skills

Organizational skills

Education

Associates degree

Job description

M&F Bank in Durham, NC is seeking a Universal Banker II to blend sales with service, handling a variety of customer transactions and assisting the Branch Manager with new business referrals to grow profitability in the designated market area.

The role emphasizes relationship building, cross-selling, and delivering excellent customer service while supporting loan products including Masterlines, auto loans, and Home Equity Lines of Credit.