Universal Banker II

M&F Bank NC; Durham (NC); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

M&F Bank in Durham, NC seeks a Universal Banker II to manage a blend of sales and service for customers, process transactions, and assist the Branch Manager with new business referrals. The role includes supporting loan products such as Masterlines and auto loans while ensuring excellent customer service.

The position emphasizes relationship building, self-service adoption, and achieving banking and individual sales goals in a supervisory capacity when needed.

Qualifications

• Associates degree or equivalent in business or related field is required
• 36 months of financial institution experience with emphasis on accurate cash handling, proactive sales, and opening new accounts
• Minimum 12 months of demonstrated experience processing consumer loans; supervisory experience is a plus
• Excellent oral and written communication skills; attention to detail; team player with strong interpersonal skills; quick learner and able to multi-task; exceptional customer service; strong organizational skills; bilingual in English and Spanish preferred

Responsabilités

• Handle a range of banking transactions for customers and process referrals to develop new business
• Supervise in the Branch Manager's absence and support loan goals including Masterlines, auto loans, and Home Equity Lines of Credit
• Provide high-quality customer service, assess customer needs, facilitate new account openings, and promote self-service banking options
• Develop and maintain relationships with customers to achieve banking and sales goals

Connaissances

Oral and written communication

Attention to detail

Team player

Multi-tasking

Customer service

Interpersonal skills

Formation

Associates degree or equivalent in business or related field

Description du poste

As a Universal Banker II at M&F Bank, you will experience the perfect blend of handling a client’s banking needs from sales to service. The Universal Banker II processes and initiates various financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area.

The Universal Banker II acts in a supervisory capacity when the Branch Manager is out of the office. The position will also have a loan goal and will assist customers with Masterlines, auto loans and Home Equity Lines of Credit. The Universal Banker II provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings.

The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals, loan goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience.

General Qualifications

• Knowledge: Associates degree or equivalent in business or related field is required.
• Required Experience: A minimum of 36 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 12 months of demonstrated experience processing consumer loans is also required. Supervisory experience a plus.
• Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills.
• Preferred Skills: Bilingual language skills (English and Spanish)