Universal Banker II

M&F Bank; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

M&F Bank in Durham, NC is seeking a Universal Banker II to blend sales with service, handling a variety of customer transactions and assisting the Branch Manager with new business referrals to grow profitability in the designated market area.

The role emphasizes relationship building, cross-selling, and delivering excellent customer service while supporting loan products including Masterlines, auto loans, and Home Equity Lines of Credit.

Qualifications

• Associates degree or equivalent in business or related field required.
• Minimum 36 months of financial institution experience with emphasis on accurate cash handling and proactive sales.
• Minimum 12 months of experience processing consumer loans required; supervisory experience a plus.
• Bilingual language skills (English and Spanish) preferred.

Responsibilities

• Handle banking transactions and service needs for customers.
• Assist Branch Manager in developing new business through referrals to increase profitability.
• Supervise in the Branch Manager's absence and help achieve loan goals.
• Support customers with Masterlines, auto loans, and Home Equity Lines of Credit.
• Encourage self-service banking via ATMs, online, and mobile platforms.

Skills

Communication

Attention to detail

Multi-tasking

Customer service

Team player

Interpersonal skills

Organizational skills

Education

Associates degree

Job description

As a Universal Banker II at M&F Bank, you will experience the perfect blend of handling a client’s banking needs from sales to service. The Universal Banker II processes and initiates various financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area.

The Universal Banker II acts in a supervisory capacity when the Branch Manager is out of the office. The position will also have a loan goal and will assist customers with Masterlines, auto loans and Home Equity Lines of Credit. The Universal Banker II provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings.

The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals, loan goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience.

GENERAL QUALIFICATIONS

Knowledge

Associates degree or equivalent in business or related field is required.

Required Experience

A minimum of 36 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 12 months of demonstrated experience processing consumer loans is also required. Supervisory experience a plus.

Skills

Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills.

Preferred Skills

Bilingual language skills (English and Spanish)