Universal Banker II: Finance Solutions & Client Care

UNITED COMMUNITY BANK; Mobile (AL); On-site; USD 37,000 - 49,000; Full time

Job summary

United Community in Alabama is seeking a Universal Banker II to deliver exceptional customer experiences and support financial wellness. You will handle everyday transactions, provide needs-based conversations, and identify suitable solutions for customers and prospects.

The role emphasizes cross-sell opportunities, loan product delivery, and maintaining compliance with banking regulations. It is a full-time, non-remote position requiring a clear NMLS license and strong communication skills.

Qualifications

• 1+ years of banking and cash handling experience.
• 1+ years of lending experience.
• NMLS License required.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.
• Ability to uncover and provide solutions to meet customer needs.
• Current Notary Public Certification preferred.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers' needs.
• Assist customers financially by delivering loan products, ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services across the bank.
• Educate customers on options for managing transactions using technology and resources.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

NMLS License

Cash handling

Lending experience

Sales conversations

Customer relationship skills

Job description

United Community in Alabama is seeking a Universal Banker II to deliver exceptional customer experiences and support financial wellness. You will handle everyday transactions, provide needs-based conversations, and identify suitable solutions for customers and prospects.

The role emphasizes cross-sell opportunities, loan product delivery, and maintaining compliance with banking regulations. It is a full-time, non-remote position requiring a clear NMLS license and strong communication skills.