Universal Banker

M&F Bank; East Winston (NC); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

M&F Bank is seeking a Universal Banker to handle a blend of sales and service, opening new accounts, processing transactions and cross-selling banking products. You will contribute to branch goals while delivering high-quality customer service in a fast-paced environment.

Ideal candidates have 18+ months of banking experience, strong cash handling, excellent communication and a willingness to learn, with bilingual English/Spanish being a plus.

Qualifikationen

• 18+ months financial institution experience with accurate cash handling
• Proven proactive sales and opening new accounts
• 6+ months experience processing consumer loans
• Excellent oral and written communication skills
• Attention to detail and strong organizational skills
• Bilingual English/Spanish preferred

Aufgaben

• Provide a full range of customer services including opening accounts and explaining products.
• Actively cross-sell and track products to meet sales goals.
• Meet monthly sales goals and conduct customer contact strategy calls.
• Process transactions, verify cash and endorsements on items, issue receipts.
• Adhere to schedule and branch location policies.
• Maintain knowledge of security policies and compliance.
• Provide back-up support to other branch staff as needed.

Kenntnisse

Customer service

Sales skills

Communication

Multi-tasking

Team player

Bilingual (English/Spanish)

Interpersonal skills

Ausbildung

Associate's degree or equivalent in business or related field

Jobbeschreibung

As a Universal Banker at M&F Bank, you will experience the perfect blend of handling a client’s banking needs from sales to service. The Universal Banker processes and initiates various

financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area. Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings. The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience.

GENERAL QUALIFICATIONS

• Knowledge: Associates degree or equivalent in business or related field is required.
• Required Experience: A minimum of 18 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 6 months of demonstrated experience processing consumer loans is also required.
• Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills.
• Preferred Skills: Bilingual language skills (English and Spanish)

ESSENTIAL FUNCTIONS

• Provides a complete range of customer services at the financial institution, including: Opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
• Actively cross-sells and properly tracks products and services referred or sold to customer to meet individual and branch sales goals. This includes interviewing potential and existing customers to determine appropriate products and services which will meet their financial goals.
• Meet established monthly sales goals, customer contact strategy calls, and other business development needed.
• Process customer transactions; verify coin and currency within deposit, ensure endorsements on negotiable items, and issues receipts.
• Adhere to work schedule and work location as directed by management.
• Maintains knowledge of all internal security policies and procedures.
• Adheres to compliance issues
• Provide back up support to other branch staff as needed.

ADDITIONAL RESPONSIBILITIES

• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.
• Performs other duties as required.