Universal Banker

M&F Bank; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

M&F Bank in Winston-Salem is seeking a Universal Banker to handle sales and service, processing financial transactions, and assisting the Branch Manager in developing new business through referrals to boost profitability in the local market.

The role emphasizes high-quality customer service, meeting banking needs efficiently, promoting self-service options like ATMs, online and mobile banking, and building long-term relationships with customers.

Qualifications

• Associates degree or equivalent in business or related field is required.
• Minimum of 18 months of financial institution experience with emphasis on cash handling, proactive sales, and opening new accounts.
• Minimum of 6 months of experience processing consumer loans.
• Excellent oral and written communication skills; attention to detail; strong interpersonal skills; team player; quick learner; able to multi-task; exceptional customer service; customer-focused and organized.
• Preferred bilingual language skills (English and Spanish).

Responsibilities

• Provides a complete range of customer services including opening new accounts and explaining products/services.
• Actively cross-sells and tracks products/services to meet sales goals; interviews customers to determine needs.
• Meet established monthly sales goals and customer contact strategy calls.
• Process customer transactions; verify coin/currency; issue receipts.
• Adhere to work schedule and work location as directed by management.
• Maintains knowledge of internal security policies and procedures; adheres to compliance.
• Provide back up support to other branch staff as needed.

Skills

Communication skills

Attention to detail

Team player

Multi-tasking

Customer service

Sales ability

Organization

Bilingual English/Spanish

Education

Associate degree or equivalent in business or related field

Job description

As a Universal Banker at M&F Bank, you will experience the perfect blend of handling a client’s banking needs from sales to service. The Universal Banker processes and initiates various

financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area. Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings. The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience.

GENERAL QUALIFICATIONS

• Knowledge: Associates degree or equivalent in business or related field is required.
• Required Experience: A minimum of 18 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 6 months of demonstrated experience processing consumer loans is also required.
• Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills.
• Preferred Skills: Bilingual language skills (English and Spanish)

ESSENTIAL FUNCTIONS

• Provides a complete range of customer services at the financial institution, including: Opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
• Actively cross-sells and properly tracks products and services referred or sold to customer to meet individual and branch sales goals. This includes interviewing potential and existing customers to determine appropriate products and services which will meet their financial goals.
• Meet established monthly sales goals, customer contact strategy calls, and other business development needed.
• Process customer transactions; verify coin and currency within deposit, ensure endorsements on negotiable items, and issues receipts.
• Adhere to work schedule and work location as directed by management.
• Maintains knowledge of all internal security policies and procedures.
• Adheres to compliance issues
• Provide back up support to other branch staff as needed.

ADDITIONAL RESPONSIBILITIES

• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.
• Performs other duties as required.