Universal Banker I: Grow Relationships & Impact

Nicolet National Bank; North English (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to serve customers across in‑person, phone, and digital channels at our North English branch. You will provide accurate teller services, educate customers on digital tools, and identify financial needs to tailor solutions.

As a frontline advisor, you’ll refer prospects to Personal Bankers and lending specialists, support branch goals, and uphold strict regulatory compliance while delivering an exceptional customer experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash‑handling and customer‑service experience required.
• Prior banking or retail financial‑services experience preferred.
• Strong customer‑service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash‑handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Responsibilities

• Provide welcoming and professional service across in‑person, phone, and digital channels.
• Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; elevate or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
• Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
• Educate customers on digital tools such as mobile banking, online banking, and e‑statements.

Skills

Cash handling

Customer service

Communication

Multitasking

Digital tools knowledge

Education

High school diploma

Tools

Banking software

Microsoft Office

Digital banking platforms

Job description

Nicolet National Bank is seeking a Universal Banker I to serve customers across in‑person, phone, and digital channels at our North English branch. You will provide accurate teller services, educate customers on digital tools, and identify financial needs to tailor solutions.

As a frontline advisor, you’ll refer prospects to Personal Bankers and lending specialists, support branch goals, and uphold strict regulatory compliance while delivering an exceptional customer experience.