Universal Banker I: Customer Growth & Referrals (401k, PTO)

Nicolet Bank; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to grow new customers and strengthen existing relationships at the Florida branch. You will serve as a trusted frontline advisor, deliver teller services, and educate customers on digital tools to enhance their banking experience.

You’ll identify financial needs, refer to Personal Bankers and lending specialists, and help maintain branch performance through accurate operations, regulatory compliance, and service excellence.

Qualifications

• 1+ years of cash-handling and customer-service experience.
• Prior banking or retail financial-services experience preferred.
• Strong customer-service, communication, and interpersonal skills.
• Proficiency with banking systems and digital tools.

Responsibilities

• Provide welcoming and professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; elevate or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Skills

Cash handling

Customer service

Communication

Interpersonal skills

Digital tools familiarity

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to grow new customers and strengthen existing relationships at the Florida branch. You will serve as a trusted frontline advisor, deliver teller services, and educate customers on digital tools to enhance their banking experience.

You’ll identify financial needs, refer to Personal Bankers and lending specialists, and help maintain branch performance through accurate operations, regulatory compliance, and service excellence.