Frontline Banker I: Grow Relationships & Digital Tools

Nicolet Bank; Florida; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with a company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank in Florida seeks a Universal Banker I to drive new customers and expand relationships, serving as a trusted frontline advisor reflecting the bank's culture and commitment to exceptional customer experience.

You will deliver teller services, educate customers on digital tools, and proactively identify financial needs to recommend solutions, while referring opportunities to Personal Bankers and lending specialists.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash‑handling and customer‑service experience required.
• Prior banking or retail financial‑services experience preferred.
• Strong customer‑service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash‑handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Responsibilities

• Provide welcoming and professional service across in‑person, phone, and digital channels.
• Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; elevate or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
• Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.
• Identify suspicious activity, follow fraud‑prevention steps, and escalation concerns promptly.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
• Educate customers on digital tools such as mobile banking, online banking, and e‑statements.
• Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.
• Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.
• Escalate more complex servicing matters to Personal Bankers or leadership.
• Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
• Protect customer data, ensure confidentiality, and follow documentation procedures.
• Maintain audit‑ready accuracy in all teller work and branch support tasks.
• Team Collaboration & Community Engagement: Participate in daily huddles and collaborate with team members to meet branch goals.
• General: Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations.

Skills

Customer service

Cash handling

Communication skills

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Banking systems

Job description

Nicolet National Bank in Florida seeks a Universal Banker I to drive new customers and expand relationships, serving as a trusted frontline advisor reflecting the bank's culture and commitment to exceptional customer experience.

You will deliver teller services, educate customers on digital tools, and proactively identify financial needs to recommend solutions, while referring opportunities to Personal Bankers and lending specialists.