Universal Banker/Teller I: Banking Career with Great Benefits

First Mid-Illinois Bancshares, Inc.; Marshall (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

HSA match

401(k) match

Employee Stock Purchase Plan

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Performance bonuses

Job summary

First Mid Bancshares, Inc. in Marshall, IL is hiring for a role focused on delivering quality customer service and handling bank transactions. You will greet customers, process deposits and withdrawals, open accounts, and maintain compliance with bank policies.

The position emphasizes relationship-building with customers and business partners, cross-selling products, and participating in community events. A High School diploma and cash handling experience are required.

Qualifications

• 1+ year of customer service and cash handling experience and/or previous experience in a financial institution preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.
• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Skills

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. in Marshall, IL is hiring for a role focused on delivering quality customer service and handling bank transactions. You will greet customers, process deposits and withdrawals, open accounts, and maintain compliance with bank policies.

The position emphasizes relationship-building with customers and business partners, cross-selling products, and participating in community events. A High School diploma and cash handling experience are required.