Banking Customer Support Agent I

First Mid-Illinois Bancshares, Inc.; Mattoon (IL); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Paid time off

Employee Stock Purchase Plan

401(k) matching

Tuition reimbursement

Zusammenfassung

First Mid Bancshares, Inc. is seeking a customer service representative to assist callers with questions and account inquiries. You will handle phone-based service, resolve issues, and refer customers to the appropriate banking products and services.

A high school diploma and strong communication skills are required, with 1+ year in customer service preferred. We emphasize accuracy, professionalism, and compliance with bank policies while delivering a positive customer experience and supporting

Qualifikationen

• 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
• Strong written and verbal communication skills.
• Proficient in usage of Microsoft Office and data handling.

Aufgaben

• Assisting callers with questions and account inquiries in a professional manner.
• Service customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
• Identify and refer customer needs to appropriate products and services.

Kenntnisse

Customer service

Communication

Interpersonal skills

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Jobbeschreibung

First Mid Bancshares, Inc. is seeking a customer service representative to assist callers with questions and account inquiries. You will handle phone-based service, resolve issues, and refer customers to the appropriate banking products and services.

A high school diploma and strong communication skills are required, with 1+ year in customer service preferred. We emphasize accuracy, professionalism, and compliance with bank policies while delivering a positive customer experience and supporting