Universal Banker: Growth, Service & Accounts Expert

Atlantic Union Bank; Virginia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Disability insurance

Paid time off

401(k) retirement plan

Wellness resources

Job summary

Atlantic Union Bank in Virginia is seeking a Universal Banker to provide reliable, friendly service at the teller window and on the platform, handling routine transactions and opening new accounts. You will support a broad range of sales and service activities to deepen customer relationships.

The role emphasizes cross-selling bank products, resolving complex customer service issues, building rapport with prospects, and ensuring compliance with bank policies and regulatory requirements across

Qualifications

• Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision.
• Engages in broad range of sales and service activities to provide superior level of customer service.
• Opening new accounts and cross-selling bank products and services.
• Resolves complex customer service issues and builds relationships with prospects and existing customers.

Responsibilities

• Manage day-to-day branch service operations.
• Coaching and supporting branch teams to meet performance expectations.
• Implementing process improvements to strengthen service delivery.
• Monitoring operational controls to reduce risk and maintain compliance.
• Refer customers to other banking services and other bank personnel as appropriate.

Skills

Customer service

Sales

Account opening

Teller transactions

Cross-selling

Communication

Education

Vocational/Technical training

Job description

Atlantic Union Bank in Virginia is seeking a Universal Banker to provide reliable, friendly service at the teller window and on the platform, handling routine transactions and opening new accounts. You will support a broad range of sales and service activities to deepen customer relationships.

The role emphasizes cross-selling bank products, resolving complex customer service issues, building rapport with prospects, and ensuring compliance with bank policies and regulatory requirements across