Branch Universal Banker - Customer Experience & Sales

Atlantic Union Bank; Vienna (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlantic Union Bank in Vienna, VA seeks a Universal Banker to deliver high-quality client experiences across branch locations. You will handle routine banking transactions, open new accounts, and support day-to-day branch operations while ensuring compliance with bank policies.

This role emphasizes sales and service, cross-selling bank products, resolving customer issues, and coaching branch teams to meet performance goals.

Qualifications

• Typically requires 2+ years relevant experience.
• May require vocational or technical training.
• Must be able to stand for extended periods and lift objects up to 30lbs.

Responsibilities

• Manage day-to-day branch service operations.
• Support client transactions.
• Ensure accurate and timely execution of frontline banking activities.
• Coach and support branch teams to meet performance expectations.
• Implement process improvements that strengthen service delivery.
• Monitor operational controls to reduce risk and maintain compliance.

Skills

Customer service

Sales and cross-selling

Opening accounts

Teller transactions

Relationship building

Education

Vocational or technical training

Job description

Atlantic Union Bank in Vienna, VA seeks a Universal Banker to deliver high-quality client experiences across branch locations. You will handle routine banking transactions, open new accounts, and support day-to-day branch operations while ensuring compliance with bank policies.

This role emphasizes sales and service, cross-selling bank products, resolving customer issues, and coaching branch teams to meet performance goals.