Universal Banker: Grow Relationships & Drive Sales

Old Second National Bank; Darien (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Old Second National Bank is seeking Universal Bankers (Level 1–3) to deliver front-line customer service and sales in a branch setting. Roles include opening/closing accounts, profiling customers for new sales, and supporting teller duties as needed.

Levels 2 and 3 focus on leadership, relationship management, and cross-selling across retail banking products including IRAs and loans, with an emphasis on compliance and customer service excellence.

Qualifications

• High school diploma (or equivalent) and 1 year of related experience (banking, cash handling, customer service and/or sales, office, etc.) or equivalent combination of education and experience.
• Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
• Onsite position requiring availability during branch operating hours: Mon–Fri 8:30am–5:30pm and Sat 8:30am–1:00pm.

Responsibilities

• Opens, closes, and maintains customer accounts per policies and procedures.
• Profiles customers for new sales and cross-sell opportunities.
• Advises customers on Old Second's products and services, including basic retail products and loans.
• Maintains high level of customer service and supports branch ratings.
• Assists as a Teller when needed (cash handling, deposits, withdrawals, balancing).
• Maintains compliance with internal and regulatory training.

Skills

Customer service

Sales and cross-selling

Cash handling

Banking software

Communication skills

Attention to detail

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Old Second National Bank is seeking Universal Bankers (Level 1–3) to deliver front-line customer service and sales in a branch setting. Roles include opening/closing accounts, profiling customers for new sales, and supporting teller duties as needed.

Levels 2 and 3 focus on leadership, relationship management, and cross-selling across retail banking products including IRAs and loans, with an emphasis on compliance and customer service excellence.