Universal Banker: Build Relationships & Drive Sales

Old Second National Bank; Aurora Township (IL); On-site; USD 24,796 - 39,950; Full time

Job summary

Old Second National Bank is seeking Universal Bankers at Levels I, II, and III to deliver frontline customer service and sales, open/close accounts, and support teller tasks as needed. Roles require onsite work, NMLS licensing within 60 days, and a focus on meeting sales and service goals across multiple levels.

Positions emphasize learning advanced retail products like IRAs and loans, while maintaining compliance with banking regulations and delivering strong customer experiences.

Qualifications

• High-school diploma (or equivalent) and one year of related experience.
• Must become licensed with NMLS registration within 60 days of assuming role and meet bank training requirements.
• Must work onsite to perform responsibilities of this position.

Responsibilities

• Meets sales and service goals by actively engaging in bank sales processes including profiling, building strong customer relationships, utilizing sales and customer-service software, and participating in sales campaigns; follows up with customers by phone or email.
• Accurately opens, closes, and maintains customer accounts according to established policies and procedures.
• Utilizes cross-training as a teller to fill in as needed behind the teller line to handle basic transactions.

Skills

Customer service

Communication

Sales skills

Banking basics

Check processing

Bank software

Time management

Reliability

Regulatory compliance

Education

High school diploma

Bachelor’s degree preferred

Job description

Old Second National Bank is seeking Universal Bankers at Levels I, II, and III to deliver frontline customer service and sales, open/close accounts, and support teller tasks as needed. Roles require onsite work, NMLS licensing within 60 days, and a focus on meeting sales and service goals across multiple levels.

Positions emphasize learning advanced retail products like IRAs and loans, while maintaining compliance with banking regulations and delivering strong customer experiences.