Universal Banker: Elevate Client Experience & Growth

First Horizon Bank; Cumming (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Tuition reimbursement

Job summary

First Horizon Bank in the United States is hiring for a Retail Banking Associate to provide quality customer service, process daily transactions, and open accounts in a retail setting.

You will identify client needs, recommend bank products, cross-sell with partners, and participate in outbound calls to meet sales and referral goals.

The role supports banking center management, compliance, and ongoing training to enhance client experiences and operational efficiency.

Qualifications

• Provide quality customer service and process daily financial transactions.
• Open and service bank accounts and deposits with accuracy.
• Meet regulatory requirements including background checks and licensing.

Responsibilities

• Provide teller and platform support to minimize client wait times.
• Identify client needs and recommend appropriate bank products.
• Open new checking, savings, IRAs, CDs, and money market accounts.
• Cross-sell to bank partners to deepen client relationships.
• Conduct outbound calls and support campaigns.
• Assist with loan applications and hand off processing as needed.
• Resolve client inquiries and maintain excellent service.
• Stay informed on product knowledge through training.

Skills

Customer service

Sales

Teller operations

Account opening

Education

High school diploma or GED

Job description

First Horizon Bank in the United States is hiring for a Retail Banking Associate to provide quality customer service, process daily transactions, and open accounts in a retail setting.

You will identify client needs, recommend bank products, cross-sell with partners, and participate in outbound calls to meet sales and referral goals.

The role supports banking center management, compliance, and ongoing training to enhance client experiences and operational efficiency.