Universal Banker: Client Solutions & Growth Builder

FirstBank; Franklin (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

FirstBank in Franklin, TN is seeking an Universal Banker to deliver service excellence through accurate and efficient transaction processing, uncovering customer needs, and successfully selling bank products via the bank’s needs discovery process.

The role emphasizes building relationships with community clients, meeting branch targets, and supporting teller operations while upholding safety and compliance standards.

Qualifications

• High school diploma or the equivalent required.
• Minimum of one year, with specific bank experience preferred.
• Notary preferred.

Responsibilities

• Identify customer needs and provide guidance when recommending bank products and services.
• Assist customers with transactional needs and answer inquiries regarding accounts and charges.
• Support teller and Financial Service Representative duties as needed.
• Build relationships with community and consumer clients to achieve targets for new accounts and teller operations.
• Maintain consistent, first-class service across all customer interactions.
• Adhere to bank procedures, laws, internal controls and risk management policies.

Skills

Customer service

Sales ability

Banking product knowledge

Communication

Education

High school diploma

Notary preferred

Job description

FirstBank in Franklin, TN is seeking an Universal Banker to deliver service excellence through accurate and efficient transaction processing, uncovering customer needs, and successfully selling bank products via the bank’s needs discovery process.

The role emphasizes building relationships with community clients, meeting branch targets, and supporting teller operations while upholding safety and compliance standards.