Universal Banker I - Customer Solutions & Banking Tech

United Community Bank; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank in Nashville is seeking a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions, engage in needs-based conversations, and strengthen relationships by offering tailored solutions.

You’ll educate customers on banking tools, process deposits and withdrawals, and help with loans. This role requires accuracy, compliance with regulations, and the ability to identify cross-sell opportunities

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem‑solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Customer service

Cash handling

Sales skills

Interpersonal communication

Analytical thinking

Job description

United Community Bank in Nashville is seeking a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions, engage in needs-based conversations, and strengthen relationships by offering tailored solutions.

You’ll educate customers on banking tools, process deposits and withdrawals, and help with loans. This role requires accuracy, compliance with regulations, and the ability to identify cross-sell opportunities