Customer Banking Specialist & Relationship Builder

Bank of Tennessee; Franklin (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of Tennessee in Franklin, TN is seeking a Universal Banker to deliver exceptional service across transactions, account maintenance, consumer lending, and digital banking support. You will engage customers, open accounts, and help drive cross-sell opportunities while supporting branch leadership with outreach and sales initiatives.

The role requires a high school diploma and basic cash handling or customer service experience; strong communication, accuracy, and computer skills are essential.

Qualifications

• Customer service and sales mindset required.
• Basic cash handling or retail experience preferred.
• Professional appearance and strong communication skills.

Responsibilities

• Assist customers with transactions, account opening, and maintenance.
• Refer customers to other bank areas for lending or investments.
• Support outreach campaigns and sales initiatives across channels.
• Ensure accurate processing of banking transactions and compliance.

Skills

Active listening

Cross-selling

Multi-tasking

Professional presence

Computer proficiency

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Bank of Tennessee in Franklin, TN is seeking a Universal Banker to deliver exceptional service across transactions, account maintenance, consumer lending, and digital banking support. You will engage customers, open accounts, and help drive cross-sell opportunities while supporting branch leadership with outreach and sales initiatives.

The role requires a high school diploma and basic cash handling or customer service experience; strong communication, accuracy, and computer skills are essential.