Universal Banker: Customer-Centric Financial Services

First Bankers Trust Company, N.A.; Mendon (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid time off

Job summary

First Bankers Trust Company, N.A. is seeking a Universal Banker to serve as the single point of contact for customers, identifying needs and building relationships while performing banking transactions and referrals across retail, operations, and lending teams.

You will promote bank products, open accounts, balance cash, and support online/mobile banking services in a fast-paced branch environment with emphasis on customer service and teamwork.

Qualifications

• Associated degree preferred but not required.
• Exposure to the banking industry preferred but not required.
• Strong mathematical and financial transaction aptitude.
• Ability to thrive in a fast-paced environment and multi-task daily work.
• Strong written and verbal communication skills.

Responsibilities

• Identify customers' needs and provide bank products and services as solutions to ensure the customer is informed and confident in the offerings.
• Executes banking transactions for customers, including deposits, withdrawals, check cashing, etc., and completes retail support activities.
• Opens and maintains accounts (checking, business accounts, CDs, IRAs, HSAs) and related services transactions.
• Maintains cash levels, balances drawers, vaults, and ATMs; reports variations per policy.
• Attends branch meetings and participates in community events to support branch and market goals.

Skills

Customer service

Cash handling

Multi-tasking

Sales/referrals

Communication skills

Education

Associate degree preferred

Tools

Banking software

MS Office

Job description

First Bankers Trust Company, N.A. is seeking a Universal Banker to serve as the single point of contact for customers, identifying needs and building relationships while performing banking transactions and referrals across retail, operations, and lending teams.

You will promote bank products, open accounts, balance cash, and support online/mobile banking services in a fast-paced branch environment with emphasis on customer service and teamwork.