Banking Solutions Specialist — Service & Growth

FirstBank; Crossville (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

FirstBank is seeking an Universal Banker in Crossville, TN, to deliver service excellence through accurate transaction processing and proactive needs discovery. You will identify customer needs, guide product recommendations, and help meet branch targets while upholding bank policies and security standards.

The role emphasizes building community relationships, assisting with transactions, and collaborating with branch leadership to ensure reliable service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of banking experience preferred.

Responsibilities

• Identify customer needs and provide guidance when recommending bank products and services.
• Assist customers with transactional needs and inquiries about balances, history, charges, and rates.
• Support teller operations and branch management duties as needed.
• Build relationships with community clients to achieve personal and branch targets for new accounts and teller operations.
• Deliver the FirstBank service experience consistently to all customers.
• Follow bank procedures, rules and risk controls, and security protocols.

Education

High school diploma or equivalent

Job description

FirstBank is seeking an Universal Banker in Crossville, TN, to deliver service excellence through accurate transaction processing and proactive needs discovery. You will identify customer needs, guide product recommendations, and help meet branch targets while upholding bank policies and security standards.

The role emphasizes building community relationships, assisting with transactions, and collaborating with branch leadership to ensure reliable service and customer satisfaction.