Client-Focused Universal Banker

FirstBank; Nashville (TN); Hybrid; USD 32,000 - 48,000; Full time

Job summary

FirstBank seeks a Universal Banker in Nashville to deliver service excellence through accurate transaction processing and needs-based product recommendations. You will identify customer needs, guide solutions, and refer to partners as appropriate, while supporting teller operations and branch goals.

The role emphasizes relationship-building with community and consumer clients, adherence to procedures, risk controls, and reliable attendance.

Qualifications

• High school diploma or the equivalent is required.
• Minimum of one year of experience, preferred in banking.
• Notary is a preferred certification.

Responsibilities

• Identify customer needs and guide product/service recommendations.
• Assist customers with transactional needs following guidelines and standards.
• Support branch manager in teller and FSR duties as needed.
• Build relationships with community and clients to reach new account targets.
• Provide consistent, distinctive FirstBank service experience.
• Follow safety, risk management, and regulatory procedures.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Sales mindset

Needs discovery

Banking procedures

Education

High school diploma or equivalent

Job description

FirstBank seeks a Universal Banker in Nashville to deliver service excellence through accurate transaction processing and needs-based product recommendations. You will identify customer needs, guide solutions, and refer to partners as appropriate, while supporting teller operations and branch goals.

The role emphasizes relationship-building with community and consumer clients, adherence to procedures, risk controls, and reliable attendance.