Universal Banker | Client Relationships & Banking Solutions

Truist Wealth; Knoxville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid vacations and sick days

Paid holidays

Job summary

Truist Wealth is seeking a Regular Teller/Client Service Associate to provide a superior client experience while processing transactions accurately. The role emphasizes educating clients on digital banking, supporting sales efforts, and adhering to risk and policy guidelines.

The position requires a high school diploma, 2 years of teller or client service experience, and availability for weekends or extended hours. Travel may be needed to accommodate staffing needs and temporary assignments.

Qualifications

• High school diploma or equivalent.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to travel to accommodate temporary staffing needs.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience by engaging clients during transactions and uncovering needs.
• Educate clients on digital self-service solutions including ATMs, Online and Mobile banking.
• Support team sales by outbound calls, checking for offers, and referring to branch staff.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions for clients.
• Participate in all components of Truist Retail Community Bank Leadership routines.
• Advance product knowledge by attending training and meetings.
• Adhere to internal controls, policies, and risk management guidelines.
• Serve as secondary contact for new account openings and issue resolution.

Skills

Interpersonal communication

Multi-tasking

PC literacy

Travel flexibility

Weekend/extended hours

Education

High school diploma or equivalent

Job description

Truist Wealth is seeking a Regular Teller/Client Service Associate to provide a superior client experience while processing transactions accurately. The role emphasizes educating clients on digital banking, supporting sales efforts, and adhering to risk and policy guidelines.

The position requires a high school diploma, 2 years of teller or client service experience, and availability for weekends or extended hours. Travel may be needed to accommodate staffing needs and temporary assignments.