Universal Banker: Client Growth & Digital Solutions

Atlantic Union Bank; Frederick (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Atlantic Union Bank is seeking a Universal Banker to deliver best-in-class customer experience and sales/service solutions at our on-site branch in Frederick, MD. You will handle teller transactions while developing relationships, educating customers on digital channels, and promoting bank products and services.

The role emphasizes needs-based conversations, prospecting for new customers, and collaboration with other lines of business to meet branch goals.

Qualifications

• Possess or be able to obtain an NMLS registration
• High school diploma or equivalent required, associate's degree preferred
• Minimum of 1 year experience in banking or financial services preferred
• Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
• Previous cash handling experience preferred
• Teller experience strongly preferred
• Customer service experience required
• Lending experience preferred

Responsibilities

• Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
• Develop and maintain knowledge of bank products, services, including other lines of business
• Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
• Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
• Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
• Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
• Promote the branch’s overall growth through the development and retention of new and existing customers
• Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Uncover and provide solutions for lending needs
• Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
• Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
• Perform teller functions and cash transactions
• Balance cash each day
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
• Perform complex branch operational duties as assigned
• Ensure that all required training is successfully completed
• Other duties as assigned

Skills

Communication

Business judgment

multitasking

Adaptability

Stamina

Education

High school diploma

Associate’s degree preferred

Job description

Atlantic Union Bank is seeking a Universal Banker to deliver best-in-class customer experience and sales/service solutions at our on-site branch in Frederick, MD. You will handle teller transactions while developing relationships, educating customers on digital channels, and promoting bank products and services.

The role emphasizes needs-based conversations, prospecting for new customers, and collaboration with other lines of business to meet branch goals.