Banking Specialist — Customer Experience & Growth

Atlantic Union Bank; Hyattsville (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Atlantic Union Bank in Hyattsville, MD seeks a Universal Banker to deliver exceptional customer experiences, process teller transactions, and promote bank products. You will build relationships, handle a variety of duties, and guide customers through digital tools to enhance their banking experience.

This on-site role requires strong communication, multitasking, and the ability to work with diverse teams to meet branch sales goals while ensuring compliance with banking regulations.

Qualifications

• Possess or be able to obtain an NMLS registration.
• High school diploma or equivalent required; associate’s degree preferred.
• Minimum of 1 year experience in banking or financial services.
• Customer service experience is required.

Responsibilities

• Deliver best in class customer experience and service solutions.
• Handle teller transactions and balance cash daily.
• Develop knowledge of bank products and cross-sell through referrals.
• Educate customers on digital banking tools and resources.
• Drive sales through outbound conversations and referrals with customers.
• Partner with other lines of business to identify customer needs.

Skills

Customer service

Sales

Communication

Relationship building

Multi-tasking

Education

High school diploma or equivalent

NMLS registration

Associate’s degree preferred

Job description

Atlantic Union Bank in Hyattsville, MD seeks a Universal Banker to deliver exceptional customer experiences, process teller transactions, and promote bank products. You will build relationships, handle a variety of duties, and guide customers through digital tools to enhance their banking experience.

This on-site role requires strong communication, multitasking, and the ability to work with diverse teams to meet branch sales goals while ensuring compliance with banking regulations.