Banking Solutions Specialist — Customer Sales & Service

Atlantic Union Bank; Gainesville (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlantic Union Bank is seeking a Universal Banker in Virginia to deliver best-in-class customer experience and sales/service solutions while handling teller transactions. You will build positive relationships, educate customers on digital channels, and grow branch sales through proactive conversations and referrals.

The role requires knowledge of bank products, strong service skills, and the ability to balance cash and perform teller duties.

Qualifications

• Customer service experience required
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to detail
• Flexible, able to adapt to change
• Teller experience preferred
• Lending experience preferred

Responsibilities

• Create customer loyalty through needs-based conversations to deliver a differentiated customer experience
• Develop and maintain knowledge of bank products and services
• Drive proactive sales conversations and referrals
• Perform teller functions and balance cash daily
• Acquire and grow customer relationships and meet sales goals
• Partner with other lines of business to identify customer needs
• Ensure compliance with laws and bank policies
• Balance cash and handle deposits/withdrawals
• Provide solutions for lending needs
• Educate customers on digital channels

Skills

Customer service

Communication

Judgement

Computer skills

Multi-tasking

Adaptability

Cash handling

Sales/referral skills

Education

High school diploma or equivalent

Associate's degree preferred

NMLS registration

Tools

Docu Sign

Zoom

Appointment Scheduler Tool

Online Banking

Mobile Banking

GRO

ATM Banking

Job description

Atlantic Union Bank is seeking a Universal Banker in Virginia to deliver best-in-class customer experience and sales/service solutions while handling teller transactions. You will build positive relationships, educate customers on digital channels, and grow branch sales through proactive conversations and referrals.

The role requires knowledge of bank products, strong service skills, and the ability to balance cash and perform teller duties.