Universal Banker: Customer Growth & Digital Solutions

Atlantic Union Bank; Silver Spring (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Atlantic Union Bank's Silver Spring branch seeks a Universal Banker to provide exceptional customer service and efficient teller support. You will explain the benefits of our products and services and guide customers through digital banking options.

The role involves proactive sales conversations, maintaining customer relationships, and partnering with other lines of business to meet branch goals.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Minimum 1 year banking or financial services experience preferred.
• Proven customer service experience and strong communication skills.

Responsibilities

• Deliver best-in-class customer experience and sales/service solutions.
• Handle teller transactions with accuracy and efficiency.
• Develop knowledge of bank products and cross-sell across lines of business.
• Educate customers on digital channels (Zoom, online/mobile banking).
• Drive proactive sales conversations and refer opportunities internally.

Skills

Customer relationship building

Sales / production goals

Communication skills

Cash handling

Multi-tasking / attention to detail

Education

High school diploma or equivalent

associate’s degree preferred

Tools

NMLS registration

Job description

Atlantic Union Bank's Silver Spring branch seeks a Universal Banker to provide exceptional customer service and efficient teller support. You will explain the benefits of our products and services and guide customers through digital banking options.

The role involves proactive sales conversations, maintaining customer relationships, and partnering with other lines of business to meet branch goals.