Universal Banker: Elevate CX & Drive Growth

Atlantic Union Bank; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlantic Union Bank is hiring a Universal Banker to deliver a best-in-class customer experience while handling teller transactions and driving sales. The role requires building strong customer relationships, promoting bank products, and collaborating with other lines of business to meet branch goals.

The position supports various banking services, requires strong communication skills, and adherence to regulatory policies.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• Minimum 1 year banking/financial services experience preferred.
• Customer service experience required; teller experience preferred.
• NMLS registration or ability to obtain.

Responsibilities

• Deliver best-in-class customer experience through needs-based conversations and solutions.
• Perform teller transactions and balance cash daily.
• Develop knowledge of bank products and educate customers across channels.
• Drive proactive sales through internal/external interactions and referrals.
• Acquire new customers while deepening relationships with existing clients.
• Promote branch growth by cross-selling and collaborating with other lines of business.
• Ensure compliance with laws and Atlantic Union Bank policies; manage risk.

Skills

Customer service

Sales/referrals

Communication

Multi-tasking

Attention to detail

Flexibility

Education

High school diploma

Associate's degree preferred

NMLS registration

Job description

Atlantic Union Bank is hiring a Universal Banker to deliver a best-in-class customer experience while handling teller transactions and driving sales. The role requires building strong customer relationships, promoting bank products, and collaborating with other lines of business to meet branch goals.

The position supports various banking services, requires strong communication skills, and adherence to regulatory policies.