Universal Banker II - Lending, Solutions and Customer Care

United Community Banks Inc.; Florida; On-site; USD 34,000 - 49,000; Full time

Job summary

United Community Banks Inc. is seeking a Universal Banker II to deliver exceptional customer experiences while handling everyday transactions and financial wellness conversations.

You will guide customers through needs-based discussions, offer suitable banking solutions, and support referrals across bank areas. This full-time, non-remote role requires NMLS licensing, strong communication, and accuracy in processing deposits and loans.

Qualifications

• 1+ years of banking and cash handling experience.
• 1+ years of lending experience.
• Strong verbal and written interpersonal communication skills.
• NMLS License required. Notary Public Certification preferred.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones.
• Assist customers financially by delivering loan products with accurate packages to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services across the bank.
• Educate customers on options for managing transactions using technology and available tools.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Banking experience

Lending experience

Customer communication

NMLS license

Notary (preferred)

Job description

United Community Banks Inc. is seeking a Universal Banker II to deliver exceptional customer experiences while handling everyday transactions and financial wellness conversations.

You will guide customers through needs-based discussions, offer suitable banking solutions, and support referrals across bank areas. This full-time, non-remote role requires NMLS licensing, strong communication, and accuracy in processing deposits and loans.