UK Customer Service Representative

AvantCredit; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

BlueCross/Blue Shield Medical, Dental, & Vision

10 paid days vacation

5 days paid sick time

Casual dress code

Access to senior management

Job summary

AvantCredit is seeking a Customer Service Representative based in Chicago, Illinois, to manage first impressions for customers and guide them through the loan process. The role requires flexibility in scheduling, with a primary shift from 2:00 AM to 10:30 AM.

The ideal candidate will have at least 2 years of customer service experience, strong computer skills, and a college degree. The position offers a casual dress code and benefits including medical, dental, and vision coverage.

Qualifications

• At least 2 years recent Customer Service experience, with financial industry preferred.
• Self-driven and able to work independently.
• Computer proficiency and typing speed of up to 6500 keystrokes per hour.

Responsibilities

• Guide customers through the loan process.
• Provide application support and loan processing.
• Manage customer interactions effectively.

Skills

Customer Service experience

Goal-oriented

Bilingual

Education

College degree from an accredited institution

Job description

Job Description

As a Customer Service Representative you will be the manager of first impressions for our valued customers located in United Kingdom and will be responsible for guiding them through the loan process. Job duties include but are not limited to: Customer Service, Application Support, Loan Processing, and Collections.

We are looking for professional, personable, and most of all helpful candidates who are looking to grow within a dynamic organization.

Individuals must be able to work 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!

Qualifications

• At least 2 years recent Customer Service experience, within the financial industry preferred but not necessary.
• Self-driven and goal-oriented, able to work independently.
• Computer proficient and able to type up to 6500 keystrokes per hour.
• Must have college degree from an accredited institution.
• Bilingual is a plus but not necessary.
• MUST be able to work a 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!

Additional Information

• Startup culture with access to work directly with senior management
• Casual dress code
• BlueCross/Blue Shield Medical, Dental, & Vision
• 10 paid days vacation plus a 5 days of paid sick time