United Kingdom Call Center Manager

AvantCredit; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

2 weeks paid vacation

Medical and Dental Benefits

Job summary

AvantCredit is hiring a UK Call Center Section Manager to lead a dedicated team in handling customer service, loan processing, and collections for the UK market. The chosen candidate will play a crucial role in ensuring operational excellence and coaching team members to achieve their goals.

Ideal applicants should have over 3 years of call center experience and be proficient in Microsoft Excel. The role offers a competitive salary, benefits including medical and dental insurance, and a supportive work culture.

Qualifications

• 3+ years experience with call center operations.
• Experience in finance environments preferred.
• Experience managing a team of at least 5 individuals.

Responsibilities

• Lead a team for UK call center duties.
• Ensure team meets targets and quality standards.
• Coach representatives to improve performance.

Skills

Call center operations experience

Team management

Microsoft Excel proficiency

Entrepreneurial mindset

Education

Strong Academic credentials

Job description

Avant Credit Corp ("AvantCredit") is a fast-growing startup that offers tremendous advancement opportunities to its employees. Since its launch in late 2012, AvantCredit, a consumer finance company, has changed the way customers borrow money -- providing them with a new and unique online experience. AvantCredit uses state-of-the-art analytics methods in order to offer its lowest possible interest rates to the widest range of customers. AvantCredit has recently secured $34 million in equity and debt financing to continue to grow at an exponential pace (https://www.avantcredit.com/press ). Previously, AvantCredit's founders created the leading international online short-term lender currently employing over 1,000 individuals and generating over $700 million in annual revenue. AvantCredit’s founders have also launched an innovative real estate investment trust that provides affordable housing options in Chicago, Indianapolis and Baltimore with over 8,000 apartments owned and managed. In addition, several of AvantCredit's founders have participated in the prestigious Y-Combinator startup incubator program in Silicon Valley, the preeminent program of its kind.

Job Description

As a UK Call Center Section Manager, you will be responsible for leading a team that handles all United Kingdom call center duties, including Customer Service, Application Support, Loan Processing, and Collections, and reporting directly to the UK Strategy & Operations Manager. You will ensure that the 5+ person team reaches quantitative targets, complies with quality standards, and maintains a professional and supportive culture. We are looking for someone who wants to help coach reps to improve their performance, hit key goals, and can ensure that the company is operationally excellent.

Qualifications

• MUST be able to work a 2:00 AM to 10:30 AM schedule, flexibility on scheduling is a plus!
• Entrepreneurial and self-driven.
• 3+ years previous experience with call center operations; Finance environments a plus.
• Experience managing team of at least 5+ individuals.
• Experience building new processes, or working within start‑up environments is preferred.
• Proficient with Microsoft Excel, including building key metric reporting using the tool.
• Strong Academic credentials.

Benefits

This position offers competitve starting salary, 2 weeks paid vacation, Medical and Dental Benefits!