Unit Secretary, Surgical Day Care

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 47,000; Part time

Job summary

Cape Cod Hospital in Hyannis, MA is seeking a Unit Secretary for Surgical Day Care to perform receptionist and secretarial duties within Perioperative Services. You will be the central communication source, handling patient interviews, referrals, scheduling and medical record coordination.

This position emphasizes accurate data management, professional phone etiquette, and coordination of admissions and transport, with system-wide confidentiality and service-excellence standards.

Qualifications

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or pass medical terminology challenge exam.
• Medical Secretary/Medical Receptionist experience preferred.

Responsibilities

• Interviews patient and/or patient representative to obtain required information for registration in the hospital information system.
• Provide information to patient/representative, including Health Care Proxy, Advanced Beneficiary Notice, IMM forms, financial issues and refer to Financial Counselor if appropriate.
• Maintains providers daily appointment schedules including scheduling/rescheduling, processing cancellations and no-shows.
• Maintains accurate, complete and up-to-date patient records and retrieves old records as instructed.
• Maintains adequate quantity of forms, materials and supplies.
• Responds in a professional and courteous manner to all callers and visitors.
• Answers phones, relays calls/messages, and communicates with ancillary departments, private physicians, and other facilities.
• Provides timely communications with nursing staff.
• Schedules pre-admission testing appointments within Perioperative Services.
• Initiates admission and registration of all Perioperative Services patients.
• Coordinates patient transport resources per policies and requests.
• Copies, scans, faxes materials; processes medical records and reports as required.
• Adheres to safety, blood/body fluid policies and procedures.
• Demonstrates proficiency with healthcare informatics systems.
• Represents hospital in the community and within the hospital while maintaining patient confidentiality.
• Provides service excellence to patients, families, visitors, volunteers and co-workers.
• Performs other duties as assigned.

Skills

English communication

Healthcare informatics systems

Medical terminology knowledge

Medical Secretary/Receptionist exp.

Job description

Job Description - Unit Secretary, Surgical Day Care (261002-50014905)

Job Description

Unit Secretary, Surgical Day Care - ( 261002-50014905 )

Purpose of Position : Performs receptionist/secretarial duties within Perioperative Services and functions as the central communication source.

Description :

• 1. Interviews patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality, and integrity of the automated database.
• 2. Provide information to patient and/or representative, including but not limited to: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.
• 3. Maintains providers daily appointment schedules including scheduling and rescheduling patient appointments, processing cancellations and no-show appointments.
• 4. Maintains accurate, complete and up-to-date patient records. Obtains old records, reports, results, dictation, transcription, etc., as instructed.
• 5. Maintains adequate quantity of forms, materials and supplies on assigned unit.
• 6. Responds in a professional and courteous manner in all telephone and verbal communications with internal and external customers.
• 7. Answers phones, relays phone calls and/or messages, calls ancillary departments, private physicians, and other healthcare facilities, etc.
• 8. Provides timely communications with nursing staff.
• 9. Schedules appointments for pre-admission testing services within Perioperative Services, collaboratively utilizing the schedule and available appointment times.
• 10. Initiates admission and registration of all Perioperative Services patients.
• 11. Coordinates patient transport resources by established Perioperative Services, CCH and regulatory agency policies, procedures, standards, and recommendations or as requested by authorized physicians, management or nurses.
• 12. Copies, scans, and faxes materials. Obtains, correlates and processes medical records and reports as required by established Perioperative Services, CCH and regulatory agency policies, or as requested by authorized physicians, management, or nurses.
• 13. Adheres to safety, blood/body fluid policies and procedures.
• 14. Demonstrates proficiency and accuracy in the use of healthcare informatic systems.
• 15. Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients.
• 16. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• 17. Performs other work-related duties and activities as assigned or requested.

Qualifications

Qualifications :

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or successfully pass medical terminology challenge exam.
• Medical Secretary/Medical Receptionist experience preferred.

Schedule Details : 24 Hours Per Week, Rotating Days, Monday-Friday, 5:45a-1:45p, 8a-4p, Occasional Weekends and Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department : CCH-Surgical Day Care

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.51 - $ 33.69

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. Exempt (Salaried) position salary ranges are based on a 40-hour workweek (37.5 hours for VNA) and offers are prorated based on FTE.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/