Receptionist/Secretary, Diagnostic Radiology

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,000 - 46,000; Part time

Job summary

Cape Cod Hospital in Hyannis, MA seeks a part-time Patient Registration Clerk to greet patients, collect demographics and insurance details, and register them in the system. Responsibilities include processing radiology orders, answering calls, and ensuring smooth patient flow within the Diagnostic Radiology department.

Role requires English proficiency, a high school diploma or GED, and at least six months of related experience.

Qualifications

• Must read, write and communicate in English.
• High School diploma or GED.
• Medical Terminology course or passage of CCH Medical Terminology exam.
• Minimum six months experience in patient registration or related role.

Responsibilities

• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in a professional, courteous and pleasant manner and direct to appropriate departments.
• Verify and enter radiology orders in the radiology information system.
• Register patient using electronic registration system and necessary forms.
• Verify benefits and insurance authorizations as needed.
• Maintain confidentiality per HIPAA regulations.

Skills

English proficiency

Education

High School diploma or GED

Medical Terminology course

Job description

Purpose of Position

To provide clerical/secretarial support and function as relief for all other clerical positions.

Description

• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting. Directs calls to appropriate persons and/ or departments taking information and/or accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Answer routine questions including but not limited to departmental policies, operations and procedures.
• Verify and accurately enter radiology orders in the radiology information system.
• Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
• Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
• Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines e. g., disc with images.
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
• Maintains confidentiality regarding patient information and center matters in accordance to HIPAA regulations.
• Accept and process payments from patients, as necessary, which may include but not be limited to, co-pays, deductibles, balances due, etc. Provide receipts for payments received.
• Verifies benefits utilizing insurance verification system. Confirms Authorizations/Referrals and enters into insurance authorization field.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Perform other work related duties as assigned or requested.

Qualifications

Schedule Details: 16 hrs per week, Every Weekend, Saturday & Sundays, 7a-3p, 8a-4p, Occasional Holidays. Organization: Cape Cod Hospital

• Ability to read, write and communicate in English.
• High School graduate or GED.
• Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Primary Location

Massachusetts-Hyannis

Department

CCH-Diagnostic Radiology

Annual/Hourly

Hourly

Hiring Pay Range

20.51 - 33.69