Surgical Day Care Unit Secretary — Patient Access & Scheduling

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 47,000; Part time

Job summary

Cape Cod Hospital in Hyannis, MA is seeking a Unit Secretary for Surgical Day Care to perform receptionist and secretarial duties within Perioperative Services. You will be the central communication source, handling patient interviews, referrals, scheduling and medical record coordination.

This position emphasizes accurate data management, professional phone etiquette, and coordination of admissions and transport, with system-wide confidentiality and service-excellence standards.

Qualifications

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or pass medical terminology challenge exam.
• Medical Secretary/Medical Receptionist experience preferred.

Responsibilities

• Interviews patient and/or patient representative to obtain required information for registration in the hospital information system.
• Provide information to patient/representative, including Health Care Proxy, Advanced Beneficiary Notice, IMM forms, financial issues and refer to Financial Counselor if appropriate.
• Maintains providers daily appointment schedules including scheduling/rescheduling, processing cancellations and no-shows.
• Maintains accurate, complete and up-to-date patient records and retrieves old records as instructed.
• Maintains adequate quantity of forms, materials and supplies.
• Responds in a professional and courteous manner to all callers and visitors.
• Answers phones, relays calls/messages, and communicates with ancillary departments, private physicians, and other facilities.
• Provides timely communications with nursing staff.
• Schedules pre-admission testing appointments within Perioperative Services.
• Initiates admission and registration of all Perioperative Services patients.
• Coordinates patient transport resources per policies and requests.
• Copies, scans, faxes materials; processes medical records and reports as required.
• Adheres to safety, blood/body fluid policies and procedures.
• Demonstrates proficiency with healthcare informatics systems.
• Represents hospital in the community and within the hospital while maintaining patient confidentiality.
• Provides service excellence to patients, families, visitors, volunteers and co-workers.
• Performs other duties as assigned.

Skills

English communication

Healthcare informatics systems

Medical terminology knowledge

Medical Secretary/Receptionist exp.

Job description

Cape Cod Hospital in Hyannis, MA is seeking a Unit Secretary for Surgical Day Care to perform receptionist and secretarial duties within Perioperative Services. You will be the central communication source, handling patient interviews, referrals, scheduling and medical record coordination.

This position emphasizes accurate data management, professional phone etiquette, and coordination of admissions and transport, with system-wide confidentiality and service-excellence standards.