Unit Secretary, Emergency Services

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 28,000 - 46,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA, seeks a receptionist/secretary in the Emergency Center to manage patient records, handle phones and messages, and coordinate transport for patients and supplies. The role emphasizes accuracy, confidentiality and teamwork with physicians, nurses and staff.

The position requires healthcare informatics knowledge and successful completion of medical terminology coursework or challenge exam, with rotating evenings and weekend duties as outlined in the job details.

Qualifications

• Ability to read, write and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or successful passage of medical terminology challenge exam.

Responsibilities

• Maintains accurate, complete and up-to-date patient records as prescribed by established Emergency Center policies and procedures.
• Answers phones, relays calls and/or messages, calls ancillary departments, private physicians, other healthcare facilities, etc.
• Coordinate all transport resources by established Emergency Center policies and procedures.
• Copies and faxes materials as requested and processes required records and reports.
• Represents hospital in the community and within the hospital while maintaining confidentiality regarding patients.
• Demonstrates proficiency in computer systems for looking up records.
• Performs other work-related duties as assigned by the supervisor.

Skills

Read, write and communicate in English

Healthcare informatics systems

Medical terminology

Job description

Purpose of Position:Performs receptionist/secretarial duties within the Emergency Center and functions as the central communication source.

Description

• Maintains accurate, complete and up-to-date patient records as prescribed by established Emergency Center policies and procedures, obtaining old records, reports, results, dictation, transcription, etc., as instructed.
• Answers phones, relays calls and/or messages, calls ancillary departments, private physicians, other healthcare facilities, etc., as requested.
• Coordinate all transport resources by established Emergency Center, CCH and regulatory agency policies, procedures, standards and recommendations or as requested by authorized physicians, management or nurses.
• Copies and faxes materials as requested, obtains, correlates and processes records and reports as required by established Emergency Center, CCH and regulatory agency policies, procedures, standards and recommendations or as requested by authorized physicians, management, or nurses.
• Adheres to departmental operating procedures and maintains a cooperative and courteous relationship with co-workers, physicians, volunteers, patients, visitors and allied healthcare professionals.
• Demonstrates proficiency and accuracy in the use of Computerized Nursing Informatics (information systems) for looking up records.
• Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients.
• Maintains adequate quantity of forms, materials and supplies within workstation.
• Adheres to safety, blood/body fluid policies and procedures.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work-related duties and activities as assigned or requested by his/her immediate supervisor.

Qualifications

• Ability to read, write and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or successful passage of medical terminology challenge exam.

• Medical Secretary/Medical Receptionist experience preferred. Schedule Details: 24 Hours Per Week, Rotating Evenings, 2p-10p, Every Other Weekend and Rotating Holidays Organization : Cape Cod Hospital Primary Location : Massachusetts-Hyannis Department : CCH-Emergency Services Annual/Hourly: Hourly Hiring Pay Range: 20.51 - 33.69