Unit Operations & Patient Flow Coordinator

Baystate Health; Westfield, Northern (MA, KY); Hybrid; USD 23,000 - 31,000; Full time

Job summary

Baystate Health is seeking a Unit Clerk to support patient information processing and unit operations. You will manage admissions/discharges, assist with bed assignments, and serve as a front-line resource for patients and staff on the unit.

The role requires clerical experience in healthcare, strong computer skills, and the ability to multitask in a fast-paced environment. Prior familiarity with hospital systems is a plus.

Qualifications

• Previous clerical and customer service experience, preferably in a healthcare setting.
• Computer literate with good interpersonal skills.
• GED or HiSET is required.

Responsibilities

• Assist with processing patient information and unit operations.
• Manage bed assignments and admissions/discharges communications.
• Serve as unit greeter and support hospitalist rounds.
• Prepare and maintain patient records and discharge paperwork.
• Use hospital IT systems to document activities.

Skills

Clerical skills

Customer service

Computer literacy

Education

GED or HiSET

Tools

OA Gold

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Kronos

Job description

Baystate Health is seeking a Unit Clerk to support patient information processing and unit operations. You will manage admissions/discharges, assist with bed assignments, and serve as a front-line resource for patients and staff on the unit.

The role requires clerical experience in healthcare, strong computer skills, and the ability to multitask in a fast-paced environment. Prior familiarity with hospital systems is a plus.