Unit Operations Manager — Guest Experience Leader

Concessions International; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Concessions International seeks a seasoned restaurant operations leader to manage daily performance, cost, revenue, labor and inventory control while delivering superior guest service. You will oversee P&L, staffing, training, and compliance with brand standards and regulations.

Responsibilities include supervising managers and associates, recruiting and promoting staff, and coordinating with maintenance to keep equipment and facilities in top condition. Strong interpersonal skills are essential.

Qualifications

• Bachelor’s degree in hospitality management or related field, or 3–5 years restaurant management experience.
• ServSafe or alcohol awareness certification is required.
• Ability to analyze P&L and sales reports and take appropriate action.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage day-to-day unit performance, cost, revenue, labor and inventory control; ensure quality of products and services.
• Supervise Assistant Managers and associates; ensure unit is opened and staffed adequately.
• Review P&L and other reports; provide analysis to management.
• Maintain quality control records and loss prevention policies; ensure compliance with standards.
• Recruit, promote and manage associate status changes; train and develop staff.
• Ensure training and development to deliver superior guest service; achieve regulatory compliance.
• Coordinate with maintenance for equipment and fixture upkeep; maintain airport unit standards.

Skills

Interpersonal skills

Education

Bachelor’s degree in hospitality management

Job description

Concessions International seeks a seasoned restaurant operations leader to manage daily performance, cost, revenue, labor and inventory control while delivering superior guest service. You will oversee P&L, staffing, training, and compliance with brand standards and regulations.

Responsibilities include supervising managers and associates, recruiting and promoting staff, and coordinating with maintenance to keep equipment and facilities in top condition. Strong interpersonal skills are essential.