Unit Operations Coordinator

Children's Minnesota; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Children’s Minnesota in Saint Paul seeks a Unit Operations Coordinator to deliver exceptional front-line service to families, staff and visitors, answer questions warmly, arrange deliveries, direct visitors, and maintain a safe, welcoming environment on the unit.

You will act as the liaison to other departments, provide administrative support, and serve as the unit’s technology resource, with opportunity to float to other departments as needed.

Qualifications

• High school diploma preferred
• 1-year of experience in a patient care setting preferred
• Strong computer and communication skills

Responsibilities

• Provide exemplary customer service to families, staff, providers and visitors
• Answer questions warmly, promptly and correctly, and problem-solve as needed
• Serve as first response to phone calls and coordinate deliveries to patient rooms
• Direct visitors to destinations and maintain a safe, welcoming environment
• Act as liaison to other departments and provide administrative support
• Serve as unit technology resource and may float to other departments as needed

Skills

Outstanding customer service

Positive attitude

Problem solving

Interpersonal communication

English language proficiency

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Word

Excel

Hospital technology systems

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital and is recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders.

Department Overview

The pediatric emergency department at Children’s Minnesota St. Paul hospital is a 32-bed, Level IV trauma center that specializes in the assessment and stabilization of acute pediatric illness, injury and trauma. The multidisciplinary care team of more than 150 pediatric professionals cares for over 45,000 patients a year and can treat just about anything. The St. Paul emergency department offers 24-hour access and has some of the shortest wait times in the country. The emergency department has all private rooms, two resuscitation rooms, and is staffed with board-certified, pediatric emergency medicine physicians, pediatric nurse practitioners, and certified pediatric emergency registered nurses.

Our care team has access to cutting‑edge technology, intensive and medical-surgical units, and specialists to provide the best care and outcomes for our patients possible, all in a child-focused emergency environment. We value teamwork, open communication, safety, and respect. We embrace an environment that encourages learning and professional growth. Our amazing team is committed to providing excellent care to our patients and families. We incorporate the Comfort Promise into our care — ensuring that procedural pain is minimized whenever possible. Our family-centered focus strives to consider social, economic and cultural diversity — living our core value of putting “Kids First.”

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in‑person and by phone. They answer questions warmly, promptly, and correctly, and problem‑solve as needed. The Coordinator is the first response to phone calls that come into the units, arranges for deliveries to patient rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times. They model service excellence to the organization, serve as the key liaison to other departments, and provide other disciplines with the tools for their jobs. The Coordinator supports patient care on the unit(s), provides overall administrative support, and serves as the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education and Experience

• High school diploma preferred
• 1-year of experience in a patient care setting preferred

Skills and Abilities

• Outstanding professional and positive customer service skills essential
• Positive attitude
• Exceptional problem‑solving skills
• Strong computer skills such as Microsoft Word, Excel or hospital technology systems
• Ability to coach others with hospital technology systems
• Competent with basic medical terminology
• Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
• Self‑directed, organized, and problem solver
• Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands

Physical demands information is available through the internal portal.

Compensation and Benefits

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full‑time employment (40 standard hours per week). Annual salaries for part‑time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full‑time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I‑9, Employment Eligibility Verification.

Equal Opportunity Employer Statement

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.