Patient Service Coordinator

Children's Minnesota; Minneapolis (MN); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Job summary

Children’s Minnesota is seeking a Patient Services Coordinator to provide outstanding customer service to families and providers at the front desk. You will handle in-person and phone inquiries, register patients, and collect demographics and consent information in a timely, accurate manner.

The role supports clinical staff in the clinics and acts as a technology resource for front-end operations. A high school diploma is required with preference for postsecondary education and prior medical

Qualifications

• Excellent customer service skills and professional communication.
• Familiarity with Microsoft Word and Excel for patient data entry.
• Knowledge of HIPAA and handling confidential information.
• Ability to manage front desk tasks in a fast-paced clinic.

Responsibilities

• Register and check in patients accurately and efficiently.
• Answer questions and provide warm, prompt support to families, staff, and providers.
• Collect and verify patient demographics, financial information, and required consents.
• Serve as clinics technology resource and support front-desk operations.

Skills

Customer service

Microsoft Office

HIPAA knowledge

Front desk

Multi-tasking

Education

High school diploma

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

Proudly serving as Minnesota's children's hospital since 1924, Children's Hospitals and Clinics of Minnesota, is the eighth-largest pediatric health care organization in the U.S. Each year, Children's provides care through nearly 13,000 inpatient visits and more than 200,000 emergency room and other outpatient visits. An independent, not-for-profit health care provider, Children's has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services, including radiology and laboratory; and special programs in the areas of respiratory, cardiology, cancer, premature birth, adolescent development, child abuse, and epilepsy. In addition to our Minneapolis and St. Paul Campuses, Children's also includes Children's West, a pediatric care center in Minnetonka offering same-day surgery as well as diagnostic, rehabilitative, and developmental outpatient services; Children's - Roseville, an outpatient pediatric rehabilitation center; and Children's Clinics - Woodwinds, pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.

Position Summary

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

License/Certification/Registration required? No

Education

• High school diploma or equivalent required
• Post secondary education preferred

Experience

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.