Unit Operations Coordinator

Children's Minnesota

Minneapolis (MN)

On-site

Part time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

A pediatric healthcare provider in Minneapolis is seeking a Unit Operations Coordinator for entry-level support in a fast-paced environment. This role entails providing outstanding customer service, handling inquiries, managing deliveries, and supporting patient care processes on the unit. Ideal candidates possess strong communication skills, a positive attitude, and computer proficiency, particularly in Microsoft Office. Competitive salary and benefits are offered for this temporary position.

Qualifications

High school diploma preferred.
1 year of experience in a patient care setting preferred.

Responsibilities

Provide exemplary customer service to families and staff.
Answer phone calls and direct visitors.
Support patient care and provide administrative support.

Skills

Outstanding professional and positive customer service skills

Positive attitude

Exceptional problem-solving skills

Strong computer skills (Microsoft Word, Excel)

Competent with basic medical terminology

Excellent interpersonal, written, and verbal communication skills

Self-directed and organized

Ability to multitask

Education

High school diploma

1 year of experience in a patient care setting

Tools

Microsoft Word

Microsoft Excel

Job description

Unit Operations Coordinator

Join to apply for the Unit Operations Coordinator role at Children's Minnesota.

About Children's Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free‑standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

The pediatric emergency department at Children’s Minnesota Minneapolis campus is the only freestanding pediatric Level I trauma center in the area. Our interdisciplinary team of dedicated professionals cares for a wide‑range of pediatric trauma and injuries, such as chest, bone, spinal cord, head and neck and abdominal injuries. We care for over 48,000 patients annually and treat almost 40 percent of all pediatric trauma in the Twin Cities. Our 28‑bed Level I trauma center serves our neighbors in Minneapolis, as well as outlying facilities that depend on our critical care expertise. We offer a variety of services to our community partners, including critical care transport and telehealth. Although our specialty is pediatric emergency medicine, we are a community‑based hospital that serves as a safety‑net for families without a primary care provider. Our family‑centered focus strives to consider social, economic and cultural diversity — living our core value of putting “Kids First.” We provide care from birth through adulthood, considering age and developmental level when interacting with our patients. We incorporate the Comfort Promise into our care — ensuring that procedural pain is minimized whenever possible. We value teamwork, open communication, safety, and respect. We embrace an environment that encourages learning and professional growth. Our team of emergency department professionals is committed to providing excellent care to our patients and families.

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in‑person and by phone. Answer questions warmly, promptly and correctly, and problem solve as needed. Provide first response to phone calls that come into the units, arrange for deliveries to patient rooms, direct visitors to their destinations, and maintain a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education / Work Experience

High school diploma preferred
1‑year of experience in a patient care setting preferred

Skills and Abilities

Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem‑solving skills
Strong computer skills such as Microsoft Word, Excel or hospital technology systems
Ability to coach others with hospital technology systems
Competent with basic medical terminology
Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of the English language (reading, writing and speaking)
Self‑directed, organized, and problem solver
Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands

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Salary and Benefits

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I‑9, Employment Eligibility Verification.

Equal Opportunity Statement

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Seniority level