Patient Service Coordinator

Children's Minnesota; Osseo (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

Children’s Minnesota is seeking a Patient Services Coordinator to deliver exceptional front-line service to families, staff and providers. You will register and check in patients, collect demographics and consents, and support clinical operations as the technology resource for the clinics.

This role involves handling multiple tasks in a fast-paced environment, enabling smooth patient flow and accurate data capture while maintaining HIPAA compliance and professional communication with families

Qualifications

• High school diploma or equivalent required.
• Post secondary education preferred.
• One year of customer service experience required.
• One year of medical office setting experience preferred.
• Knowledge of medical insurance preferred.

Responsibilities

• Provide exemplary front-line customer service to families, staff and providers.
• Register and check in patients efficiently and accurately.
• Obtain patient demographics, financial information and required consents.
• Support patient care in the clinics and provide overall administrative support to their clinical area.
• Act as the clinics technology resource.

Skills

Customer service

Communication

Teamwork

Multitasking

Computer literacy

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Hospital technology systems

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

At Children’s Minnesota, we’re focused on a vision to become every family’s essential partner in raising healthier children. We strive each day to create a work environment where professionals can come to bring this vision to life. In addition to hospitals in both Minneapolis and St. Paul, Children’s has pediatric, specialty and rehab clinics throughout the metro area. Our Clinics not only offer a small office atmosphere; they also provide you the opportunity to become a valued member of a larger prominent Healthcare system.

Position Summary

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

License/Certification/Registration required? No

Education

• High school diploma or equivalent required
• Post secondary education preferred

Experience

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.