Unit Manager - Payments & Collections Lead

Staffmark Group; Shreveport (LA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Life & disability insurance

401(k) plan

Growth opportunities

Job summary

Staffmark Group in Shreveport, LA is seeking a Unit Manager to oversee daily office operations and payments processing. You will manage customer payments, negotiate arrangements, and document interactions while collaborating with the team to hit performance goals.

This role emphasizes strong communication, reliability, and attention to detail in a fast-paced environment. We offer competitive weekly pay, comprehensive benefits, and opportunities for growth, with a standard Monday–Friday schedule

Qualifications

• Strong communication, negotiation, and problem-solving skills.
• Professional and confident phone presence.
• Ability to build rapport and maintain positive customer relationships.

Responsibilities

• Contact existing customers to process monthly payments and discuss account status.
• Negotiate payment arrangements and help customers find solutions that meet their needs.
• Make and receive a high volume of calls while maintaining professionalism and excellent customer service.
• Accurately document customer interactions, payment commitments, and account updates.
• Work closely with team members and leadership to meet individual and team performance goals.
• Maintain compliance with company policies and collection procedures.
• Provide a positive customer experience while handling sensitive financial conversations.
• Participate in comprehensive training and ongoing mentorship to build collections and customer service skills.

Skills

Communication

Negotiation

Problem-solving

Phone presence

Rapport-building

Attention to detail

Organization

Payment processing

Education

High School Diploma or GED

Job description

Staffmark Group in Shreveport, LA is seeking a Unit Manager to oversee daily office operations and payments processing. You will manage customer payments, negotiate arrangements, and document interactions while collaborating with the team to hit performance goals.

This role emphasizes strong communication, reliability, and attention to detail in a fast-paced environment. We offer competitive weekly pay, comprehensive benefits, and opportunities for growth, with a standard Monday–Friday schedule