Unit Manager

Staffmark Group; Shreveport (LA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Life & disability insurance

401(k) plan

Growth opportunities

Job summary

Staffmark Group in Shreveport, LA is seeking a Unit Manager to oversee daily office operations and payments processing. You will manage customer payments, negotiate arrangements, and document interactions while collaborating with the team to hit performance goals.

This role emphasizes strong communication, reliability, and attention to detail in a fast-paced environment. We offer competitive weekly pay, comprehensive benefits, and opportunities for growth, with a standard Monday–Friday schedule

Qualifications

• Strong communication, negotiation, and problem-solving skills.
• Professional and confident phone presence.
• Ability to build rapport and maintain positive customer relationships.

Responsibilities

• Contact existing customers to process monthly payments and discuss account status.
• Negotiate payment arrangements and help customers find solutions that meet their needs.
• Make and receive a high volume of calls while maintaining professionalism and excellent customer service.
• Accurately document customer interactions, payment commitments, and account updates.
• Work closely with team members and leadership to meet individual and team performance goals.
• Maintain compliance with company policies and collection procedures.
• Provide a positive customer experience while handling sensitive financial conversations.
• Participate in comprehensive training and ongoing mentorship to build collections and customer service skills.

Skills

Communication

Negotiation

Problem-solving

Phone presence

Rapport-building

Attention to detail

Organization

Payment processing

Education

High School Diploma or GED

Job description

Unit Manager

Location: Shreveport, LA

Pay Rate: $14.00 per hour + Commission

Schedule: Monday - Friday | 8 AM - 5 PM

At Staffmark, you're not just filling a Unit Manager position - you're becoming a valued part of a team that wants you to succeed.

Looking for Unit Manager jobs in Shreveport where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment.

Education Requirements

• High School Diploma or GED preferred.
• Additional customer service, business, or finance-related training is a plus.

Experience Requirements

• Previous customer service, collections, call center, customer support, or account management experience preferred.
• Experience handling inbound and outbound calls in a fast-paced environment.
• Ability to manage multiple customer conversations while meeting performance goals.

Preferred Qualifications

• Strong communication, negotiation, and problem-solving skills.
• Professional and confident phone presence.
• Ability to build rapport and maintain positive customer relationships.
• Self-motivated with strong attention to detail and organizational skills.
• Comfortable learning new systems and payment processing procedures.

Physical Capabilities

• Ability to sit and work at a computer for extended periods.
• Ability to communicate clearly by phone and email throughout the workday.
• Strong focus and attention to detail in a fast-paced office environment.

Job Duties

• Contact existing customers to process monthly payments and discuss account status.
• Negotiate payment arrangements and help customers find solutions that meet their needs.
• Make and receive a high volume of calls while maintaining professionalism and excellent customer service.
• Accurately document customer interactions, payment commitments, and account updates.
• Work closely with team members and leadership to meet individual and team performance goals.
• Maintain compliance with company policies and collection procedures.
• Provide a positive customer experience while handling sensitive financial conversations.
• Participate in comprehensive training and ongoing mentorship to build collections and customer service skills.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Opportunities for Growth through a variety of assignments with leading employers.

Marvin's Take? Fast and Straightforward - "They get you on the job fast." - Marvin, Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.