Unit Clerk & Patient Experience Advocate

Ochsner Health; Crowley (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health in Crowley, LA is seeking a unit coordinator to support admit, discharge and transfer functions on the assigned unit. You will manage reservations, answer phones and respond to patient, family and staff requests with care.

The role requires strong data entry, familiarity with EPIC, and excellent communication while upholding privacy standards. You will coordinate with the care team to help ensure accurate unit charges and deliver a positive Patient Experience.

Qualifications

• Must have data entry and retrieval skills with basic computer knowledge.
• Strong verbal and written communication in a healthcare setting.
• Proficiency with Windows-style applications and basic software.
• Thorough understanding of medical terminology relevant to role.
• Self-directed with good time management and organization.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population and privacy requirements.
• Other related duties as required.

Skills

Data entry

Communication

Windows apps

Medical terminology

Time management

Independent work

Education

High School diploma or equivalent

Tools

EPIC system

Job description

Ochsner Health in Crowley, LA is seeking a unit coordinator to support admit, discharge and transfer functions on the assigned unit. You will manage reservations, answer phones and respond to patient, family and staff requests with care.

The role requires strong data entry, familiarity with EPIC, and excellent communication while upholding privacy standards. You will coordinate with the care team to help ensure accurate unit charges and deliver a positive Patient Experience.