Med Tele Unit Secretary | Patient Experience & Admin

Ochsner Health System; Lafayette (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Ochsner Health System is seeking a Unit Secretary for the 9W Med Tele unit. The role supports admit, discharge, and transfer processes, handles reservations and phones, and responds to patient and family requests with timely follow-up.

The position requires a High School diploma and BLS certification within 90 days, with opportunities to work tightly with EPIC reports and healthcare staff. The role emphasizes clerical duties, patient privacy, and professional communication.

Qualifications

• High School diploma or equivalent is required.
• Preferred experience in the healthcare industry.
• Certification in Basic Life Support (BLS) within 90 days of hire.
• Computer skills and data entry ability.
• Effective verbal and written communication.
• Proficiency with Windows-style applications and role-specific software.
• Strong interpersonal skills.
• Thorough understanding of medical terminology.
• Self-directed with the ability to work independently and exercise sound judgment in difficult situations.
• Strong organizational, planning and time management skills.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population including privacy, introductions, and communication style.
• Other related duties as required.

Skills

Data entry

Communication

Windows applications

Interpersonal skills

Medical terminology

Self-motivation

Time management

Education

High School diploma or equivalent

Basic Life Support (BLS) certification

Tools

EPIC chart reports

Job description

Ochsner Health System is seeking a Unit Secretary for the 9W Med Tele unit. The role supports admit, discharge, and transfer processes, handles reservations and phones, and responds to patient and family requests with timely follow-up.

The position requires a High School diploma and BLS certification within 90 days, with opportunities to work tightly with EPIC reports and healthcare staff. The role emphasizes clerical duties, patient privacy, and professional communication.